* Major cities/ Office of Mail Exchange may differ for registered and surface mail.
* Delivery times are only estimates and may/ may not be the actual delivery standard experienced.
* Any delay at the destination countries is beyond the control of Singapore Post.
* Estimated delivery time applies only to the major cities/ office of mail exchange. Please allow more time for destinations beyond that.
* Packets, envelopes with enclosures, documents, etc are subjected to customs inspection and clearance.
* For festive postings to the above major cities, it is advisable to add another 10 working days for airmail and 20 working days for surface mail to the above estimated delivery time.
* Registered Mail requires longer delivery days as it is a recorded delivery service.

Shipping Charges

Shipping charge varies according to the shipping method you choose, either by Self-collection or Zone rates. There will be no shipping charge for Self-collection You can check the shipping rates by clicking at the "estimate shipping" buttoon at the shipping cart section.

The shipping charge is inclusive of postage fee, registered mail fee of S$2.20 and a small amount  of handling fee range from S$1.00 to S$3.00 depending which zone rates are you from.

Example (Local Singapore, the zone rate is at Zone 1=S$1.00 handling fee.  Country like USA, UK..etc, they are under zone 3=S$3.00 handling fee.)

Delivery of Orders

We send our items by Registered mail through local mail provider, Singapore Post as we would like our customers to receive the products that they ordered. Should you need other mode of delivery, please indicate under comments upon confirmation of orders plus check "walk in" under Shipping method and check "check/money order" under Payment method. We will send you an email for the total delivery cost and your order to you.

Registered mail, the article number and month/year of posting will be sent via email to customer after item has been sent. You may check the status of your mail at www.singpost.com.sg

We apologize that we do not deliver to P.O. Box addresses.

Desire2 will take utmost care to pack your goods in proper protective plastic bags, bubble wraps and paddings (if required). All items are checked for defects and carefully wrapped to prevent damages in the mail process before delivery.

Desire2 shall not be held responsible for any loss of items or damage of the xxxxxxxxxx .

Return or Cancellation of Orders

Can I return my order?

Goods Sold are non-returnable unless is manufactured defect or are shipped wrongly by us. The return shipping charges will bear by your goodself.

Can I cancel my order? I don't like this design.

Orders that have been successfully paid for are final. No cancellations or refunds are allowed.

We appreciate your understanding in this respect.

I have made an order on Saturday afternoon, why till now (Sunday) I still have not receive a confirmation email?

Although we operate on 24hours online store, we take rest on weekends to worship God. :)

Orders which are made on weekends (Saturday and Sunday) or public holidays will be process on the next working day. At times, we do experience high volume of orders and emails, so do give us within 24-48hrs to get back to you. :)

We will ensure that your orders and emails will be promptly processed and replied.

I realised that I have keyed an invalid delivery address, how do I ammend it? How about the items that are shipping status now?

It is important for customer to be sure that they entered their valid delivery address in their account. To change your details, you can login to your membership account and ammend your address accordingly.

NOTE: We are not responsible for any lost of items during the delivery if customer provide us the wrong delivery address.

If items are sent through non-registered mail or other mode of delivery , we have no way to recover it back. Unless, items are sent through registered mail which will later send back to us.

For redelivery for items that are sent back to us by SingPost, we have to charge you for the standard shipping charges again. So please ensure that your information is correct before you check out.

How do I collect the items when there is no one at home during the delivery?

If there is no one at home during the delivery, SingPost postman (for local addressee only) will slide a notification slip under your door so you can collect the item at your nearest post office.

Please note that if item is not claimed from the post office and rebounce back to us, redelivery charges apply again for resending.

As for the international customers, please check with your local Office of Mail Exchange.

Payment

We accept Local (Local Cheque, Int'l Money Order, Paypal) or COD {apply to self-collection only})

Order paid by cheque will be held at least 5 working days until the cheque clears.
Order paid by Int'l Money Order will be shipped when the money order is received and cleared.

All payment must be made in Singapore Dollars and may be made by means of crossed cheque or International Money Order payable to:

Arttech Innovations

Please send all payment to:

Arttech Innovations,
61 Tai Seng Avenue, #02-03, UE Print Media Hub
Singapore 534167

Insufficient payment or returned cheque shall deemed be non-payment.

* There will be a administrative fee of S$30.00 at the cost of the cheque writer for every returned cheque.

Credit card payment via Paypal

We accept credit card payments via PayPal for all orders.

To use PayPal, please visit PayPal website for details and signing up your FREE PayPal account. PayPal has over 45 millions member accounts and it is known for their safe and easy-to-use payment scheme for online transactions globally. Security measures provided by PayPal is one of the most highly-regarded standard achieved in terms of global usage and one that makes global e-commerce easy to use.

Price and Billing Accuracy

All our prices are nett and priced in Singapore dollars or US dollars depend upon the currencies you choose.

Desire2 ensures accuracy in our billing as all our transactions are automatically processed and manually checked for errors

We accept credit card payments via PayPal for all orders. All orders paid using PayPal will be invoiced in SGD Dollars. The Singapore-to-US conversion rate will be determined at the time of order confirmation and will use a prevalent rate that is equivalent to processing banks rate. For PayPal payment, we will be notified of your payment from PayPal directly. USD$ is charge at prevailing exchange rate to SG$ according to Paypal Current Exchange Rate.

To use PayPal, please visit PayPal website for details and signing up your FREE PayPal account. PayPal has over 45 millions member accounts and it is known for their safe and easy-to-use payment scheme for online transactions globally. Security measures provided by PayPal is one of the most highly-regarded standard achieved in terms of global usage and one that makes global e-commerce easy to use.